Communication is a two-way process of interaction between people, the purpose of which is to establish social ties, share information, thoughts, knowledge, feelings and emotions.

Communication difficulties are related to the process of interacting with people, expressing one's thoughts and ideas, exchanging information, sharing personal space and emotions, and may even become the cause of conflict and mental problems.

We offer strategies to avoid problems in the communication process:

● During communication, it is important to be ready and open to communication, to establish a positive attitude among the persons involved in it, and to have accurate information.

● Try to consider and minimize all the barriers that prevent effective communication.

● Carefully select the communication text, words. Content should be clear, grammatically correct, specific and unambiguous.

● During the conversation, avoid monotony, choose the right pace, tone, and intonation.

● Pay attention to the beginning and end of the communication, because the listener remembers the beginning and the end part very well.

● Be an active listener. Listening is not just about understanding information. While listening, concentrate on the speaker and try to understand not only the speaker's information, but also his/her emotion.

● Increase listening efficiency. Pay attention to the speaker. listen carefully. Try not to interrupt the speaker.

● Try to reduce the obstacles to listening, which can be physical (impaired hearing, noisy environment, doing something while listening, etc.) or mental (distraction, thinking about something else, prejudgment, etc.).

● To improve understanding, take what you hear as it is said. Do not try to prejudge or argue before the speaker has finished speaking.

● Try to make eye contact with the listener, gain trust. Have the appropriate, natural emotion of the situation; Be positive and honest.

● Avoid distorting information, exaggerating one side or another, filtering out positive and negative details, and ignoring objective information.

● Ask questions to clarify the content of what you have heard, which will help you understand and also indicate to the speaker that you are interested in it.

● Carefully formulate the content of the question. Ask the right questions.

● Use non-verbal communication, but in moderation.

● Try to manage your emotions properly.

● Be confident, kind, sincere, empathetic, ethical towards the speaker.